Why Is My Package Stuck in Korean Customs? Common Causes & Solutions
Introduction – Don’t Panic! Your Package Is Safe
You’ve been tracking your shipment and suddenly see a message like
“Held in Customs” or “Clearance Delay – Incheon.”
Your heart drops — did your package get lost?
Don’t worry.
Most customs delays in Korea are temporary and easily resolved within a few days.
In this guide, we’ll explain why your package might be stuck in Korean customs, how to handle it, and how ArriveKR can help you move it forward smoothly.
1️⃣ What “Held in Customs” Actually Means
When your FedEx (or other courier) tracking shows “Held in Customs,”
it simply means that your package has arrived in Korea and is waiting for inspection or document verification at the Incheon Customs Terminal.
This step is normal for international shipments — especially for personal packages containing multiple items or higher declared values.
2️⃣ Common Reasons Packages Get Stuck
Here are the most common causes of customs delays in Korea:
| Reason | Explanation |
|---|---|
| Incomplete Invoice | Missing or vague descriptions like “goods” or “stuff.” |
| Prohibited / Restricted Items | Liquids, power banks, or supplements flagged for inspection. |
| Declared Value Issues | Undervalued or missing price details trigger customs checks. |
| Personal ID Missing (Korean Recipient) | For Korea residents, customs may request a PCCC or passport number. |
| Public Holidays / Weekend | Customs offices are closed on weekends and national holidays. |
💡 Tip: If your package includes electronics or food, expect a short review period.
👉 Check: What You Can’t Ship to Korea
3️⃣ What to Do When Your Package Is Held
Here’s a step-by-step guide on how to resolve a customs delay quickly:
1️⃣ Check your tracking details
Go to FedEx Tracking and review the latest update.
Look for messages like “Clearance Delay – Import.”
2️⃣ Wait for 1–2 business days
In most cases, customs automatically releases the package once verified.
3️⃣ Contact ArriveKR if it’s longer than 3 days
Provide your tracking number and a screenshot of the status.
ArriveKR will contact FedEx and help you identify the issue.
4️⃣ Respond to customs requests quickly
If Korean Customs needs extra documents, submit them immediately.
(e.g., invoice, product details, or ID number)
4️⃣ How Long Does Customs Take in Korea?
Most shipments clear customs within 24 hours if documents are correct.
However, delays can occur during:
- Public holidays (Lunar New Year, Chuseok, etc.)
- Weekend transfers (Friday arrivals)
- Random inspection for electronics or high-value items
💡 Average customs clearance time:
| Type | Duration |
|---|---|
| Normal | 1–2 business days |
| Minor issue | 3–5 business days |
| Missing info | 5–7 business days |
👉 Learn More: Korea Customs Duty Guide
5️⃣ Prevent Customs Delays Next Time
Most customs issues can be avoided by preparing your shipment properly.
Here’s how:
✅ Use a detailed invoice
→ Include item name, quantity, value, and purpose.
👉 How to Fill Out an Invoice for Shipping to Korea
✅ Avoid restricted items
→ Check the list before sending.
👉 Prohibited Items to Korea
✅ Declare realistic values
→ Undervaluing items causes customs to hold or question shipments.
✅ Provide recipient details
→ Full name, Korean address (in English), and contact info required.
✅ Send early in the week
→ Avoid weekend clearance delays.
6️⃣ What If Customs Rejects My Package?
If customs rejects your shipment (for prohibited goods or missing info):
- The package will be returned to the sender,
- Return shipping fees apply, and
- Outbound shipping costs are non-refundable once dispatched.
ArriveKR will help coordinate the return or re-shipment process.
7️⃣ FAQ – Korean Customs Delays
Q1: How do I know if my package is stuck in customs?
If tracking says “Clearance Delay” or “Held in Customs,” it’s waiting for clearance at Incheon.
Q2: How long will it take to release?
Usually within 1–3 business days, depending on documentation.
Q3: Can ArriveKR help if my package is stuck?
Yes — ArriveKR can contact FedEx and assist with the customs process.
Q4: Will I be charged customs duty?
If your declared value is over USD 150, taxes or VAT may apply.
Q5: What if it gets returned?
Return shipping fees apply; outbound shipping cost is non-refundable.
Conclusion – Stay Calm and Let ArriveKR Help
Seeing your package “stuck in customs” can be stressful —
but in 90% of cases, it’s only a temporary delay.
By providing accurate documents and letting ArriveKR assist with communication,
your package will clear customs and arrive safely in Korea.
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